In accordance with the Presidential Decree of the Republic of Uzbekistan dated 11 September, 2019 No. UP-5817 “On measures to radically improve the legal, institutional system of consumer protection rights”, the Consumer protection agency under the Antimonopoly Committee of the Republic of Uzbekistan (hereinafter — the Agency) was established.
The decree approved a program of measures that includes a number of important tasks and activities that gradually carried out by the Agency.
Now, the following briefly summarizes completed work since the establishment of the Agency.
We are increasing consumer awareness
The Consumer Protection Agency has organized 489 programs on media, 32 on radio, 38 in print media, and 553 on the internet and social networks to increase the consumer culture within the population, especially among young people and service providers.
Moreover, employees of the Agency regularly provide interviews on different topics related consumer protection. For example, nearly twice a month we welcome our guests from mass media and our specialists give answers to consumers’ questions. By doing so, we believe that, it will increase consumer awareness about their rights.
Beside this, the Agency gives special attention to youth. We started preparing presentation materials where we explain to young people about their rights and how they can use them to protect themselves from misleading behavior of business operators.
From December 2019 to April 2020 we held 280 educational events where participated 25,659 consumers, 1,469 entrepreneurs and 756 government workers.
Development of regulatory documents
We are working on strengthening consumer protection through building a sufficient legislative basis. For example, we considered 40 regulatory documents, in 12 of them, we provided with conclusions and recommendations and to 28 of them were considered in order to make proposals in accordance with the requirements of the Laws of Consumer Protection and regulation of the advertising market.
As a young organization, we have a task to analyze markets and learn about current conditions of consumers and level of their satisfaction. For now, the Agency has completed three social surveys in the spheres of public transport, trade and IT communications, where 8122 respondents participated. Those surveys consisted of nearly 40 questions, which aimed to identify main issues of consumers that they are facing daily in mentioned spheres.
Controlling & Monitoring
Agency controls the prices of pharmaceuticals and monitors the prices of essential goods. Every 10 days Agency collects reports from every region of Uzbekistan about price changes on 40 essential goods. If there is a high increase in price, Agency prepares proposals to relevant government departments asking measures to decrease the prices for consumers. We installed 426 Control weighing scales in 518 bazaars and “CONSUMER CORNERS” in 476 markets as a consumer advisory. We asked 50,605 firms to provide information about working hours. Lastly, the Agency carries a number of analyses on a regular basis, for now we have carried 112 analysis in a scope of consumer protection.
For the past 6 months Agency considered 4,423 appeals from consumers and redressed 1,230 million Uzbek sums to them, which is approximately 120 thousand in USD. The Agency accepts appeals via calls, written and online forms.
The website of the agency www.consumer.uz started its work. Now, consumers have access to learning their rights interactively and observe different real cases related to consumer protection field.
Currently, work is underway to expand the site’s database, in particular, to provide consumers with the necessary legislative information and introduce interactive services.
At the same time, the Agency’s pages are open on telegram @consumeruz and Facebook messengers, where we regularly post information about our activities.
In addition, we communicate with more than 11 international organizations to establish cooperation as well as with authorized government agencies and non-governmental organizations in foreign countries for consumer protection and advertising market regulation.
The Consumer Protection Agency under the Antimonopoly Committee of the Republic of Uzbekistan.